POLICIES

Email: tom@rust007.com
Tel: 1-800-RUST-007
Fax: (201)548-5100
Shipping and Receiving: 201-796-3506
Customer Service Hours: Mon-Thursday 9am to 3PM except Federal, Religious Holidays

SHIPPING

Fees for shipping and handling are on each individual item as per their weight.

All items shipped within the Continental USA are shipped via UPS Ground and sent within 48 hours excluding weekends and holidays. The price will be shown as a handling fee on your statement at the end of your order.

Hawaii and Alaska are also shipped via UPS and will incur additional fees for shipping due to distance from the mainland. Please contact us directly for a price quote on the shipping fees for these areas.

Canada and all overseas/international shipments must be prearranged so that accurate shipping fees may apply. Some countries may restrict our product for shipment so arrangements must be made in advance to ensure that proper documentation and permissions are arranged.

Canada, and all overseas/International shipping charges do not include brokerage fee(s), custom fee(s), destination fee(s) or taxes that you may be charged. These charges are not charged by us, nor are they paid to us. Units of measure are per U.S. Gallon. Please contact our office via email for shipping estimates for orders outside of Continental USA.

REFUNDS

We have a general no refund policy. Refunds are given under the following conditions: If we receive a duplicate order. In that case, we do issue refund for the duplicate order, and fill the original. If customer receives a different product than requested, and has the original packaging, we will issue a call tag, and either replace the product or issue a refund. If customer wishes to cancel the order, and we receive that request within 24 hours of placement of the order, we will cancel and issue the refund.

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.